What we do with the information we collect from you:
- All information is used only to dispense prescriptions in a safe and effective matter, checking for drug or food allergies
and for drug interactions. We are also required to meet our federal and provincial legal obligations.
- Information is shared with your physician only if you give permission. This is usually understood to be the case
if you are under a physician's care.
- Information is shared with your drug insurance plan if they request it. You will have already signed a release for
this, which they keep on file.
- Information is NOT given to the police unless they have a warrant (court order).
- Information is NOT given to relatives or friends without your consent. [Important: children under the age
of 16 years old are considered to be under the care of (both) parents or immediate caregivers such as a nanny or grandparent].
- Information is NOT given to other insurance companies, government agencies or to lawyers without your written permission.
What information we require from you and why:
- Patient name and address are a legal requirement.
- Patient (or caregiver) phone numbers may be requested in order to contact the patient regarding relevant pharmacy
issues. They are never given out to any third party.
- Patient date of birth may be required in order to fill a pay-direct drug plan prescription or to ensure age
appropriate drug therapy and dosing.
- Patient OHIP number or drug plan numbers may be required to fill pay-direct drug plan prescriptions.
- We may ask for your medical history and current drug therapy (prescription, over-the-counter, alternative) in order to
determine the suitability of your prescription.
- Similarly, if you are purchasing an over-the-counter medicine we may also ask you for your current symptoms in order to
make sure that your purchase is appropriate. We do not diagnose.
It is important to remember that parents are not allowed to access to prescription information for any child 16 years
of age or older unless that child gives permission directly to the pharmacy staff.