• All information is used only to dispense prescriptions in a safe and effective matter, checking for drug or food allergies and for drug interactions. We are also required to meet our federal and provincial legal obligations.
• Information is shared with your physician only if you give permission. This is usually understood to be the case if you are under a physician's care.
• Information is shared with your drug insurance plan if they request it. You will have already signed a release for this, which they keep on file.
• Information is NOT given to the police unless they have a warrant (court order).
• Information is NOT given to relatives or friends without your consent. [Important: children under the age of 16 years old are considered to be under the care of (both) parents or immediate caregivers such as a nanny or grandparent].
• Information is NOT given to other insurance companies, government agencies or to lawyers without your written permission.

What information we require from you and why:

• Patient name and address are a legal requirement.
• Patient (or caregiver) phone numbers may be requested in order to contact the patient regarding relevant pharmacy issues. They are never given out to any third party.
• Patient date of birth may be required in order to fill a pay-direct drug plan prescription or to ensure age appropriate drug therapy and dosing.
• Patient OHIP number or drug plan numbers may be required to fill pay-direct drug plan prescriptions.
• We may ask for your medical history and current drug therapy (prescription, over-the-counter, alternative) in order to determine the suitability of your prescription.
• Similarly, if you are purchasing an over-the-counter medicine we may also ask you for your current symptoms in order to make sure that your purchase is appropriate. We do not diagnose.